Our enthusiastic dynamic professional and experienced customer service team is always on hand to respond to your queries. Our goal is to make you satisfied with the outstanding facilities.
Not only on the website, you can find out and contact us on social networking sites
Vicoders’ support team is available to help 24/7/365, with the following main functions:
1. Introduce, guide and answer queries about Vicoders’ products and services, including:
- Design and develop website, mobile app
- Integrate SSL certificate
- Website security
- Search engine Optimization
- Google Adwords, Facebook Adwords
- Email marketing
- Business email
- VPS Hosting Services
2. Receive and resolve feedback from customers
All of your feedback about products or services from Vicoders, or any shortcomings in the service delivery, will be recorded and transferred directly to the appropriate department to handle as soon as possible.
Operational guidelines of 24/7 support team:
- Serve 24 hours a day and 7 days a week.
- Convenient and simple: You can contact Vicoders support team anywhere, anytime, via a variety of contact methods: phone, email, live chat, social networking (Skype, Viber, Zalo, etc.)
- Variety of services: In addition to consulting and guiding customers to use Vicoder products and services, we also receive, solve feedback from customers.
- Quick, timely and safe: No matter what problems or questions you need to answer, the 24/7 support team will always try to listen, understand to give you the most optimal effective solution.
- Confidentiality: Any contact information you send feedback and comments to Vicoders will be treated as confidential
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